On Wednesday 10th February, at 2.35pm, the UK based data centre facility which houses Hunters Knives servers suffered an interruption in power due to emergency works. This caused disruption to the Hunters Knives website and email system.
So, what happened?
Our failsafe mechanism which prevents lose of power to all the servers was incorrectly triggered by an onsite engineer. The power outage lasted roughly 10 minutes, after which our server’s automatically rebooted back online – however, just like pulling the plug of a computer whilst running an application, this reboot caused issues and a small percentage of data loss.
Backups are constantly made by the Hunters Knives team, and as a result after 48 hours the majority of our websites databases were back-up and running.
Some customers have since reported that they are unable to login to their accounts and this maybe due to the data loss during this time. If you have been affected in this way, please create a new account and use the contact us link if you have any queries regarding your order status or history. Alternatively, call us on 0161 213 9981 and our customer services representatives can assist you further.
Will this happen again?
No. A fault of this nature is almost unheard of and we have now introduced an off-site back-up mechanism to ensure that this cannot happen again.
Is this a hack or cyber attack?
No. This was simply a human error.
Were my card details safe?
Yes – always! We do not hold or store credit or debit card information on our servers – ever!
We would like to apologise to all customers who have been affected during this time and we appreciate your patience and understanding . We have been working around the clock to resolve all remaining issues, and will continue to until everything has been restored to our normal high level of service.