On Wednesday 10th February, at 2.35pm, the UK based data centre facility which houses Hunters Knives servers suffered an interruption in power due to emergency works. This caused disruption to the Hunters Knives website and email system.
So, what happened?
Our failsafe mechanism which prevents lose of power to all the servers was incorrectly triggered by an onsite engineer. The power outage lasted roughly 10 minutes, after which our server’s automatically rebooted back online – however, just like pulling the plug of a computer whilst running an application, this reboot caused issues and a small percentage of data loss.
Backups are constantly made by the Hunters Knives team, and as a result after 48 hours the majority of our websites databases were back-up and running.
Some customers have since reported that they are unable to login to their accounts and this maybe due to the data loss during this time. If you have been affected in this way, please create a new account and use the contact us link if you have any queries regarding your order status or history. Alternatively, call us on 0161 213 9981 and our customer services representatives can assist you further.
Will this happen again?
No. A fault of this nature is almost unheard of and we have now introduced an off-site back-up mechanism to ensure that this cannot happen again.
Is this a hack or cyber attack?
No. This was simply a human error.
Were my card details safe?
Yes – always! We do not hold or store credit or debit card information on our servers – ever!
We would like to apologise to all customers who have been affected during this time and we appreciate your patience and understanding. We have been working around the clock to resolve all remaining issues, and will continue to until everything has been restored to our normal high level of service.
SOG Knives have been in so many films and TV Series that it´s hard to keep track of them, but here are some of the most obvious ones, like Terminator 2, The Crow, Battlestar Galactica, Fast Five, Hawai Five-o and many more. Have a look to see if you recognize any of the below or let us know if you have seen any in other films we haven’t mentioned and earn yourself a special discount to purchase any SOG Knife.
1964, a highly classified special ops unit known as Military Assistance Command Vietnam – Studies and Observations Group; or MACV-SOG carries a uniques combat knife into the jungle on covert missions.
Years later in 1986 that knife inspires a young designer named Spencer Frazer to found SOG to pay tribute to that special ops unit with his very first knife. What begins as a single commemorative model soon becomes a full line of innovative tools. Field proven by US special forces and after rigorous testing, honoured as the navy seal knife of choice.
And today there’s a SOG for anyone who demands the best, so whether you’re protecting others, guiding a job to completion, leading an epic expedition, tackling one of life’s everyday challenges or facing your most extreme conditions yet, no matter what your task or where you go lead the way with SOG.
Forged out of tradition, hardened in the field, honed for you. SOG – Take Point
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Every Helle Knife is made at the factory at Holmedal in Western Norway, surrounded by the raw and rugged fjords and mountains of the west coast knife production has developed in accordance with the needs and demands of farmers, hunters and fishing communities.
Since 1932 knife making has been a tradition and passion for Helle. Amongst other things this passion has resulted in the famous Helle steel, a laminated triple layered stainless steel, a little more expensive but we just won’t compromise on quality.
The shaft must be both practical and attractive. This demands carefully chosen materials and meticulous sanding, oiling and polishing. Norwegian sheath making handcraft is unique and Helle knife sheaths are based on these traditions. Starting with a specially tanned leather, dying embossing, stitching and shaping are done by well practised hands and vigilant eyes.
Helle knives are not made by machines, they are made by hand, by people. All knives are created by highly skilled craftsmen who care deeply about their work. It is the care, meticulous skill that and love for the craft that allows us to guaranteed the quality of every Helle knife that leaves our factory in Holmedal.
For this reason we can also say that every Helle knife is unique. We know that there are cheaper ways to produce knives, but we also know that there are no shortcuts to perfection.
Buck knives is a family business. We wanna make sure everything we make fits exactly what people want.
This is a familiy legacy it really is a giving back so to speak.
My grandfather (Hoyt Buck) started Buck knives and so it’s definately a family business, he was about 15 and later on he got married and he was pasturing a chuch in idaho when hawai got bombed and a call went out for the servicemen to get some knives and stuff, and so he thought I can do that so in the basement of that church he made 2000 knives out of old files. He got the handle material from the canopies of the war planes that they had in the scrap out there at the airbase right next door. And so he used those for the handles, that’s how it got started.
The foundation of manufacturing, is people and it’s processes and it’s attention to detail. We talked a little bit about a family company, families care, that attention to detail is truly what happens when no one is looking and that attention to detail is what you notice when your out in the middle of nowhere and you’ve got to depend on a tool to get you out of there.
So from heat treat to the people actually manufacturing, to assembly, to manufacturing of parts. All of those elements combined we just pay attention… we just pay attention. So making sure that this company continues to function at the level of an american icon, it’s more than just products, it’s more than just messages it is a heart felt desire to inspire confidence in people, so if they are out on an adventure if they are in the field in everyday life they’ve got a trusted companion they can depend on.
Everywhere we go we hear stories from customers about how this knife saved there life, or how I went through the war or came back home, or whatever adventure they got through this knife has become part of them. It’s an extension of them, it’s very personal and so if your going to build something that’s going to connect with somebody so much it better be darn good.
That’s the bottom line of what Buck Knives is alll about.